We’ve gathered answers to the most common questions about Aether puzzles.If you don’t see what you’re looking for, we’re always happy to help.

FAQs

ABOUT AETHER

Aether is pronounced EE-ther.

Aether refers to the atmosphere - the space between things.

We chose the name to reflect what our puzzles are meant to create: calm, presence, and room to slow down.

Aether began around a table during a season when slowing down wasn’t optional - it was necessary. Puzzling became a way to be together, focus, and find beauty in taking our time. That experience shaped everything we create today.

THE PUZZLES

Aether puzzles are designed as experiences, not distractions. Each one features human-created artwork, a soft-touch glare-free matte finish, thick premium board, and thoughtful presentation. Every detail is intentional - from how the pieces feel to how the box lives in your space.

No. All Aether artwork is created entirely by human artists. We do not use AI-generated art.

Each puzzle includes:

  • 1,000 premium puzzle pieces
  • A glare-free art poster of the finished image
  • A sueded velvet storage bag
  • A linen-wrapped box with gold foil details

All Aether puzzles are made in the USA, allowing us to maintain exceptional quality standards and support local manufacturing. We also prioritize sustainable materials, including recycled puzzle board and eco-conscious packaging designed to be kept and reused.

PROCESSING & SHIPPING

Orders are processed within 1–2 business days. Orders placed on weekends or holidays begin processing the next business day.

Standard Shipping (3–5 business days) is complimentary across the continental U.S.

Overnight Shipping (1 business day) is available for an additional cost at checkout.

Standard Shipping (3–5 business days) is complimentary across the continental U.S.

Overnight Shipping (1 business day) is available for an additional cost at checkout.

RETURNS & SUPPORT

Unopened, unused puzzles in original condition may be returnable. If your puzzle arrives damaged or defective, we’ll replace it or assist you right away.

Please reach out to our support team and we’ll assist you as quickly as possible.