FAQs

PLEASE NOTE: The information below applies to our glare-free, soft-touch puzzles. Custom photo puzzles are a different product. Please refer to the custom puzzle description for specific details.

ABOUT AETHER

Aether is pronounced EE-ther.

Aether refers to the atmosphere - the space between things.

We chose the name to reflect what our puzzles are meant to create: calm, presence, and room to slow down.

Aether began around our dining table during a season when time at home became more intentional. Puzzles became part of our rhythm, but even matte finishes carried a subtle glare that made long evenings less comfortable than they should have been.

With a background in photography and decades of experience in printing and materials, we began asking a simple question: what if a puzzle could truly eliminate glare and feel softer, more natural to engage with?

Aether grew from that question and from the belief that puzzling should feel thoughtfully made from the first piece to the last.

THE PUZZLES

Aether creates glare-free 1000-piece art puzzles for adults designed to reduce reflection under natural or indoor light. Each puzzle features thoughtfully created artwork, a soft-touch matte finish, and materials made in the USA - crafted for a calmer, more intentional experience.

Our puzzles feature a soft-touch matte finish that reduces glare and reflection under any light. This allows colors to appear richer and makes each 1000-piece puzzle easier on the eyes and more immersive.

Yes. Our current collection features 1000-piece art puzzles designed with adult puzzlers in mind, offering a refined, glare-free experience.

No. All Aether puzzles feature human-created artwork, including collaged compositions from paintings and fine art photography. We do not use AI-generated art.

Each puzzle includes:

  • 1,000 premium puzzle pieces
  • A glare-free art poster of the finished image
  • A sueded velvet storage bag
  • A linen-wrapped box with gold foil details

All Aether puzzles are proudly made in the USA. Each 1000-piece puzzle is produced using recycled puzzle board and thoughtfully designed packaging, reflecting our commitment to responsible manufacturing.

PROCESSING & SHIPPING

Orders are processed within 1–2 business days. Orders placed on weekends or holidays begin processing the next business day.

Standard Shipping (3-5 business days) is available, with rates determined by location

Overnight Shipping (1 business day) is available at checkout for an additional cost.

Yes. Once your order ships, you will receive a confirmation email with tracking information so you can monitor delivery.

RETURNS & SUPPORT

Unopened, unused puzzles in original condition may be returnable. If your puzzle arrives damaged or defective, we’ll replace it or assist you right away.

Please reach out to our support team and we’ll assist you as quickly as possible.